Shipping policy

Shipping Policy

Shipping Coverage
We currently ship to addresses within Australia and New Zealand. Orders are dispatched from our warehouse in Burpengary East, QLD.

1. Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Order Cut-off Time: 5:00 PM (Australian Eastern Standard Time).

2. Shipping Rates and Estimates

Australia:

Standard Shipping: 5 to 11 business days.
Free Shipping: Available for orders over AUD 200 within Australia.
For orders under AUD 200, shipping charges AUD 11 will be calculated and displayed at checkout.

New Zealand:

Shipping charges and estimated delivery times will be calculated and displayed at checkout.

3. Tracking Your Order

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

4. Delays and Issues

While we make every effort to ensure timely delivery, we are not responsible for delays caused by the courier service, weather conditions, or customs clearance processes.

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at sales@ozev.com.au with your name and order number, and we will look into it for you.

5. Damages and Lost Packages

If your order arrives damaged, please save all packaging materials and damaged goods and contact us immediately. If your package is lost in transit, please contact us so we can assist you in filing a claim with the carrier.

Last updated: February 12, 2026

SECTION 1 - DISCLAIMER AND AFFILIATION

PLEASE NOTE: OZEV Accessories is an independent aftermarket accessories retailer. We are NOT affiliated with, endorsed by, or sponsored by Tesla, Inc. Any reference to "Tesla" or specific vehicle models (e.g., Model 3, Model Y) is strictly for compatibility description purposes only.

Furthermore, OZEV Accessories is a private trading name of HANGLI OCEANIA TRADING PTY LTD and is NOT affiliated with the UK Government's Office for Zero Emission Vehicles (OZEV).

SECTION 2 - OVERVIEW

This website is operated by HANGLI OCEANIA TRADING PTY LTD. Throughout the site, the terms “we”, “us” and “our” refer to OZEV Accessories. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

SECTION 3 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

SECTION 4 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.

SECTION 5 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

SECTION 6 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Queensland, Australia.

SECTION 7 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at sales@ozev.com.au.
Physical Address: 69 Brook Crescent, Burpengary East QLD 4505, Australia.

Shipping policy

Shipping Policy

1. Order Processing Time

2. Shipping Rates and Estimates

3. Tracking Your Order

4. Delays and Issues

5. Damages and Lost Packages

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